Care Coordination Services

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Thank you for choosing El Paso Health Advantage Dual SNP (HMO D-SNP) for your health insurance needs. This page describes care coordination services that we offer for our members.

Case Management Program

Case Management has been included as an added service for members. The Case Management Program provides the following:

  • Assists in coordinating services and the care provided to our members who have chronic diseases and/or conditions, in an effort to keep you as healthy as possible.
  • Helps with directing you through the health care system, and assists with referrals and authorizations to help meet our members’ needs.
  • Specialized management options will be offered to support those members with chronic diseases such as diabetes, congestive heart failure, and many others.

Your participation in our Case Management program is free and completely voluntary. You may decide not to participate in the program at any time while keeping your other plan benefits. Contact your Case Manager if you decide not to participate.

Health Assessments

The Health Assessment helps us, medical management staff, better understand your individual health concerns, goals, and barriers to staying well. This Health Assessment form in no way affects your eligibility or benefits with El Paso Health Advantage Dual SNP. Completing this voluntary assessment allows our case management and care coordination staff to better assist you in meeting your health care needs.

Please contact your Case Manager if you need the Health Assessment form. Your Case Manager can also help you complete the form.

For more information, you can call Member Services toll free 1-833-742-3125
(TTY Users 1-855-532-3740). We are available October 1 – March 31, 8 a.m. to 8 p.m.; and, April 1 – September 30, 8 a.m. to 8 p.m. Mountain Time (MT) Monday through Friday.

 

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