El Paso Health Medicare Advantage must:
- Give you information about the plan, its network of providers, and your covered services.
- We must provide information in a way that works for you (in languages other than English, in Braille, in Large Print, or other alternative formats, etc).To get information from us in a way that works for you, please call Member Services.
- Ensure that you get timely access to your covered services and drugs.
- Protect the privacy of your personal health information.
- Give you information about the plan, its network of providers, and your covered services.
- Support your right to make decisions about your care.
You have the right:
- To make complaints and to ask us to reconsider decisions we have made.
- What can you do if you believe you are being treated unfairly or your rights are not being respected?
- Call the Department of Health and Human Services’ Office for Civil Rights at 1-800-368-1019 or TTY 1-800-537-7697, or call your local Office for Civil Rights.
Your Responsibilities as a Member:
- Get familiar with your covered services and requirements.
- Tell us if you have any other health insurance or prescription drug coverage in addition to our plan.
- Tell your doctor and other health care providers that you are enrolled in our plan.
- Tell us if you move.
Call Member Services for help if you have questions or concerns.
