Commitment to Quality
El Paso Health’s Quality Improvement Program is built upon standards that comply with Texas Department of Insurance (TDI) and CMS requirements, as applicable. In addition, El Paso Health is accredited by the national accrediting organization URAC and the Quality Improvement Program is consistent with all applicable URAC standards.
Quality Improvement Program
The purpose of El Paso Health’s Quality Improvement Program is to continuously improve patient safety and Member outcomes by providing well-coordinated care within a robust network of contracted Providers, invested in providing evidence-based care in a patient-centered environment. The Quality Improvement Program is designed to assure that Members receive care that is consistent with our mission.
Our Quality Improvement Program is designed to improve:
- quality of care for all physical and behavioral health care and services
- member and provider satisfaction
- member safety
- access to services
As part of our commitment to quality, we review a variety of data to track member complaints, safety concerns, quality outcomes, and member and provider satisfaction in order to improve our programs and services to ensure the best quality care is provided. El Paso Health strives to build relationships that strengthen the delivery of healthcare in our community so that we may be the region’s trusted community health plan.