Non-Discrimination Notice

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El Paso Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. El Paso Health does
not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

El Paso Health provides aids and services at no cost to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters

• Written information in other formats (large print, audio, accessible electronic formats, other formats)

• Language services to people whose primary language is not English, such as: Qualified interpreters and Information written in other languages

If you need these services, contact the Civil Rights Coordinator at 915-298-7198 Ext 1032.

If you believe that El Paso Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

El Paso Health Civil Rights Coordinator Chief Compliance/HIPAA Privacy Officer 1145 Westmoreland, El Paso, TX 79925 FileGrievance@elpasohealth.com 915-298-7198 Ext 1032; TTY 1-855-532-3740 FAX 915-532-2877

You can file a grievance in person or by mail, fax, or e-mail. If you need help filing a grievance, El Paso Health Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F, HHH Building Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.

Proficiency of Language Assistance Services

 

English: If you speak English, language assistance services, free of charge, are available to you. Call 1-833-742-3125 (TTY 1-855-532-3740).

Spanish/Español: Si usted, o alguien a quien usted está ayudando, tiene preguntas acerca de El Paso Health, tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, llame al 1-833-742-3125 (TTY 1-855-532- .)3740

Vietnamese/Viet: Nếu quý vị, hay nguời mà quý vị dang giúp dỡ, có câu hỏi về El Paso Health, quý vị sẽ có quyền duợc giúp và có thêm thông tin bằng ngôn ngữ của mình miễn phí. Ðể nói chuyện với một thông dịch viên, xin gọi 1-833-742-3125 (TTY 1-855-532- .)3740

Chinese/中文: 如果您,或是您正在協助的對象,有關於[插入El Paso Health 項目的名稱El Paso Health 方面的問題,您有權利免費以您的母語得到幫助和訊息。洽詢一位翻譯員,請撥電話[在此插 入數字1-833-742-3125 (TTY 1-855-532-3740).

Korean/한국어: 만약 귀하 또는 귀하가 돕고 있는 어떤 사람이El Paso Health에 관해서 질문이 있다면 귀하는 그러한도움과 정보를 귀하의 언어로 비용 부담없이 얻을 수 있는 권리가 있습니다. 그렇게 통역사와 얘기하기위해서는 1-833-742-3125 (TTY 1-855-532-3740).

Arabic/صوصخب ةلئسأ هدعاستصخش ىدل وأ كيدل ناك نإ :ةيبرعلا ) El Paso Health ثدحتلل .ةفلكت ةيا نود نم كتغلب ةيرورضلا تامولعملاو ةدعاسملا ىلع لوصحلا .)1-855-532-3740 TTY( 1-833-742-3125 يف قحلا كيدلف ،() ب لصتا مجرتم عم

پا El Paso Health روا ںيہ ےہر ےد ددم وک یسک پا رگا ےہ لاوس وک ںونود پا :ودرا/Urdu ےنرک تاب ےس نامجرت ۔ےہ قح اک ےنرک لصاح تامولاعم روا ددم ےہ نابز ینپا وک ںونود .)1-855-532-3740 TTY( 1-833-742-3125 ] وت ،ںيم ےراب ےکتفم ںيم ،ےيل ےک

Tagalog: Kung ikaw, o ang iyong tinutulangan, ay may mga katanungan tungkol sa El Paso Health, may karapatan ka na makakuha ng tulong at impormasyon sa iyong wika ng walang gastos. Upang makausap ang isang tagasalin, tumawag sa 1-833-742-3125 (TTY 1-855-532-3740).

French/Francais: Si vous, ou quelqu’un que vous êtes en train d’aider, a des questions à propos de El Paso Health, vous avez le droit d’obtenir de l’aide et l’information dans votre langue à aucun coût. Pour parler à un interprète, appelez 1-833-742-3125 (TTY .)1-855-532-3740

Hindi/हिंदी: य􀇑द आपके ,या आप द्वारा सहायता ककए जा रहे ककसी व्यक्तत के El Paso Health के बारे म􀇑 प्रश्न ह􀇑 ,तो आपके पास अपन ी भाषा म􀇑 मुफत् म􀇑 सहायता और सूचन ा प्राप्त करन े का 􀇑धकार है। ककसी ि◌◌ुभाषषए से बात करन े के 􀇑लए 1-833-742-3125 (TTY 1-855-532-3740).

Persian/دروم رد لاوس ، دينکيم کمک وا ەب امش ەک یسک اي ،امش رگا :یسراف ] El ناگيار روط ەب ار دوخ نابز ەب تاعلاطا و ] 361 کمک ەک ديراد ار نيا قح Paso Health .)1-855-532-3740 TTY( 1-833-742-3125 ديشاب ەتشاد ، [ دييامن تفايرد

German/ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-833-742-3125 (TTY 1-855-532-3740).

1-833-742-3125 (TTY 1-855-532-3740).

Russian/ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-833-742-3125 (телетайп: 1-855-532-3740).

Japanese/注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-833-742- 3125 (TTY: 1-855-532-3740)まで、お電話にてご連絡ください。

Laotian/ໂປດຊາບ: ຖາ້ ວາ່ ທ່ານເວົາ້ ພາສາ ລາວ, ການບລໍ ກິ ານຊວ່ ຍເຫືຼອດາ້ ນພາສາ, ໂດຍບເໍ່ ສັຽຄາ່ , ແມນ່ ມພີ ້ອມໃຫ້ທ່ານ. ໂທຣ 1-833-742-3125 (TTY: 1-855-532-3740).

H3407_website CMS Accepted 10/09/2019