Non-Discrimination Notice

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El Paso Health+ complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. El Paso Health+ does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

El Paso Health+ provides aids and services at no cost to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters

• Written information in other formats (large print, audio, accessible electronic formats, other formats)

• Language services to people whose primary language is not English, such as: Qualified interpreters and Information written in other languages

If you need these services, contact the Civil Rights Coordinator at 915-298-7198 Ext 1032.

If you believe that El Paso Health+ has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

El Paso Health Civil Rights Coordinator Chief Compliance/HIPAA Privacy Officer 1145 Westmoreland, El Paso, TX 79925 FileGrievance@elpasohealth.com 915-298-7198 Ext 1032; TTY 1-855-532-3740 FAX 915-532-2877

You can file a grievance in person or by mail, fax, or e-mail. If you need help filing a grievance, El Paso Health Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F, HHH Building Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.

Proficiency of Language Assistance Services

 

English: If you speak English, language assistance services, free of charge, are available to you. Call 1-833-742-3125 (TTY 1-855-532-3740).

Spanish/Español: Si usted, o alguien a quien usted está ayudando, tiene preguntas acerca de El Paso Health+, tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, llame al 1-833-742-3125 (TTY 1-855-532-3740).

Vietnamese/Viet: Nếu quý vị, hay nguời mà quý vị dang giúp dỡ, có câu hỏi về El Paso Health+, quý vị sẽ có quyền duợc giúp và có thêm thông tin bằng ngôn ngữ của mình miễn phí. Ðể nói chuyện với một thông dịch viên, xin gọi 1-833-742-3125 (TTY 1-855-532-3740).

Chinese/中文: 如果您,或是您正在協助的對象,有關於[插入El Paso Health+ 項目的名稱El Paso Health+ 方面的問題,您有權利免費以您的母語得到幫助和訊息。洽詢一位翻譯員,請撥電話[在此插 入數字1-833-742-3125 (TTY 1-855-532-3740).

Korean/한국어: 만약 귀하 또는 귀하가 돕고 있는 어떤 사람이El Paso Health+에 관해서 질문이 있다면 귀하는 그러한도움과 정보를 귀하의 언어로 비용 부담없이 얻을 수 있는 권리가 있습니다. 그렇게 통역사와 얘기하기위해서는 1-833-742-3125 (TTY 1-855-532-3740).

Arabic/صوصخب ةلئسأ هدعاستصخش ىدل وأ كيدل ناك نإ :ةيبرعلا ) El Paso Health+ ثدحتلل .ةفلكت ةيا نود نم كتغلب ةيرورضلا تامولعملاو ةدعاسملا ىلع لوصحلا .)1-855-532-3740 (TTY 1-855-532-3740) يف قحلا كيدلف ،() ب لصتا مجرتم عم

پا El Paso Health+ روا ںيہ ےہر ےد ددم وک یسک پا رگا ےہ لاوس وک ںونود پا :ودرا/Urdu ےنرک تاب ےس نامجرت ۔ےہ قح اک ےنرک لصاح تامولاعم روا ددم ےہ نابز ینپا وک ںونود .)1-855-532-3740 (TTY 1-855-532-3740) وت ،ںيم ےراب ےکتفم ںيم ،ےيل ےک

Tagalog: Kung ikaw, o ang iyong tinutulangan, ay may mga katanungan tungkol sa El Paso Health+, may karapatan ka na makakuha ng tulong at impormasyon sa iyong wika ng walang gastos. Upang makausap ang isang tagasalin, tumawag sa 1-833-742-3125 (TTY 1-855-532-3740).

French/Francais: Si vous, ou quelqu’un que vous êtes en train d’aider, a des questions à propos de El Paso Health+, vous avez le droit d’obtenir de l’aide et l’information dans votre langue à aucun coût. Pour parler à un interprète, appelez 1-833-742-3125 (TTY 1-855-532-3740).

Hindi/हिंदी: य?द आपके ,या आप द्वारा सहायता ककए जा रहे ककसी व्यक्तत के El Paso Health+ के बारे म? प्रश्न ह? ,तो आपके पास अपन ी भाषा म? मुफत् म? सहायता और सूचन ा प्राप्त करन े का ?धकार है। ककसी ि◌◌ुभाषषए से बात करन े के ?लए 1-833-742-3125 (TTY 1-855-532-3740).

Persian/دروم رد لاوس ، دينکيم کمک وا ەب امش ەک یسک اي ،امش رگا :یسراف ] El ناگيار روط ەب ار دوخ نابز ەب تاعلاطا و ] 361 کمک ەک ديراد ار نيا قح Paso Health+ .)1-855-532-3740 (TTY 1-855-532-3740) ديشاب ەتشاد ،  دييامن تفايرد

German/ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-833-742-3125 (TTY 1-855-532-3740).

1-833-742-3125 (TTY 1-855-532-3740).

Russian/ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-833-742-3125 (телетайп: 1-855-532-3740).

Japanese/注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-833-742- 3125 (TTY: 1-855-532-3740)まで、お電話にてご連絡ください。

Laotian/ໂປດຊາບ: ຖາ້ ວາ່ ທ່ານເວົາ້ ພາສາ ລາວ, ການບລໍ ກິ ານຊວ່ ຍເຫືຼອດາ້ ນພາສາ, ໂດຍບເໍ່ ສັຽຄາ່ , ແມນ່ ມພີ ້ອມໃຫ້ທ່ານ. ໂທຣ 1-833-742-3125 (TTY: 1-855-532-3740).

H3407_website CMS Accepted 10/09/2019 | Last Updated: 10/13/2020