Rights and Responsibilities

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El Paso Health Advantage Dual SNP must:

  • Give you information about the plan, its network of providers, and your covered services.
  • We must provide information in a way that works for you (in languages other than English, in Braille, in Large Print, or other alternative formats, etc).To get information from us in a way that works for you, please call Member Services.
  • Ensure that you get timely access to your covered services and drugs.
  • Protect the privacy of your personal health information.
  • Give you information about the plan, its network of providers, and your covered services.
  • Support your right to make decisions about your care.

 

You have the right:

  • To make complaints and to ask us to reconsider decisions we have made.
  • What can you do if you believe you are being treated unfairly or your rights are not being respected?
    • Call the Department of Health and Human Services’ Office for Civil Rights at 1-800-368-1019 or TTY 1-800-537-7697, or call your local Office for Civil Rights.

 

Your Responsibilities as a Member:

  • Get familiar with your covered services and requirements.
  • Tell us if you have any other health insurance or prescription drug coverage in addition to our plan.
  • Tell your doctor and other health care providers that you are enrolled in our plan.
  • Tell us if you move.

 

Call Member Services for help if you have questions or concerns.

H3407_website CMS Accepted 10/09/2019