El Paso Health complies with applicable Federal civil rights laws and does not discriminate on
the basis of race, color, national origin, age, disability, or sex. El Paso Health does
not exclude people or treat them differently because of race, color, national origin, age,
disability, or sex.
El Paso Health provides aids and services at no cost to people with disabilities to communicate
effectively with us, such as:
• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other
formats)
• Language services to people whose primary language is not English, such as: Qualified
interpreters and Information written in other languages
If you need these services, contact our Member Service Department at 915-532-3778 or toll free at
1-87-532-3778, Monday through Friday 7 a.m. to 5 p.m.
If you believe that El Paso Health has failed to provide these services or discriminated in another
way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance
with:
El Paso Health Civil Rights Coordinator
Director of Compliance
1145 Westmoreland, El Paso, TX 79925
FileGrievance@elpasohealth.com
915-298-7198 Ext 1109; TTY 711
FAX 915-532-2877
You can file a grievance in person or by mail, fax, or e-mail. If you need help filing a grievance,
El Paso Health Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services,
Office for Civil Rights, electronically through the Office for Civil Rights Complain Portal,
available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Proficiency of Language Assistance Services
English: If you speak English, language assistance services, free of charge, are available
to you. Call 1-833-742-3125 (TTY 711).
Spanish/Español: Si usted, o alguien a quien usted está ayudando, tiene preguntas acerca de El
Paso Health, tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para
hablar con un intérprete, llame al 1-833-742-3125 (TTY 711).
Vietnamese/Viet: Nếu quý vị, hay nguời mà quý vị dang giúp dỡ, có câu hỏi về El Paso Health,
quý vị sẽ có quyền duợc giúp và có thêm thông tin bằng ngôn ngữ của mình miễn phí. Ðể nói chuyện
với một thông dịch viên, xin gọi 1-833-742-3125 (TTY 711).
Chinese/中文: 如果您,或是您正在協助的對象,有關於[插入El Paso Health 項目的名稱El Paso Health
方面的問題,您有權利免費以您的母語得到幫助和訊息。洽詢一位翻譯員,請撥電話[在此插 入數字1-833-742-3125 (TTY 711).
Korean/한국어: 만약 귀하 또는 귀하가 돕고 있는 어떤 사람이El Paso Health에 관해서 질문이 있다면 귀하는 그러한도움과 정보를 귀하의 언어로 비용 부담없이 얻을
수 있는 권리가 있습니다. 그렇게 통역사와 얘기하기위해서는 1-833-742-3125 (TTY 711).
Arabic/العربية: إن كان لديك أو لدى شخصتساعده أسئلة بخصوص ) El Paso Health الحصول على المساعدة
والمعلومات الضرورية بلغتك من دون اية تكلفة. للتحدث مع مترجم اتصل ب )(، فلديك الحق في 1-833-742-3125
(TTY 711).
Urdu/اردو: اپ دونوں کو سوال ہے اگر اپ کسی کو مدد دے رہے ہيں اور El Paso Health اپ دونوں کو اپنی
زبان ہے مدد اور معالومات حاصل کرنے کا حق ہے۔ ترجمان سے بات کرنے کے ليے، ميں مفتکے بارے ميں، تو
] 1-833-742-3125 (TTY 711).
Tagalog: Kung ikaw, o ang iyong tinutulangan, ay may mga katanungan tungkol sa El Paso Health, may
karapatan ka na makakuha ng tulong at impormasyon sa iyong wika ng walang gastos. Upang makausap
ang isang tagasalin, tumawag sa 1-833-742-3125 (TTY 711).
French/Francais: Si vous, ou quelqu’un que vous êtes en train d’aider, a des questions à propos de
El Paso Health, vous avez le droit d’obtenir de l’aide et l’information dans votre langue à aucun
coût. Pour parler à un interprète, appelez 1-833-742-3125 (TTY 711).
Hindi/हिंदी: यद आपके ,या आप द्वारा सहायता ककए जा रहे ककसी व्यक्तत के El Paso Health के बारे
म प्रश्न ह ,तो आपके पास अपन ी भाषा म मुफ्त म सहायता और सूचन ा प्राप्त करन े का धकार
है। ककसी
ि◌◌ुभाषषए से बात करन े के लए 1-833-742-3125 (TTY 711).
Persian/فارسی: اگر شما، يا کسی کە شما بە او کمک ميکنيد ، سوال در مورد ] El Paso Health حق اين را
داريد کە کمک 361 ] و اطالعات بە زبان خود را بە طور رايگان دريافت نماييد [ ، داشتە باشيد
1-833-742-3125 (TTY 711).
German/ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche
Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-833-742-3125 (TTY 711).
Russian/ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.
Звоните 1-833-742-3125 (телетайп: 711).
Japanese/注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-833-742-
3125 (TTY: 711）まで、お電話にてご連絡ください。
Laotian/ໂປດຊາບ: ຖາວາ່
ທ່ານເວົາພາສາ ລາວ, ການບລໍ
ການຊວຍເຫຼືອດານພາສາ, ໂດຍບເ່ ສັຽຄາ່ ,
ແມນມພີ
້ອມໃຫ້ທ່ານ. ໂທຣ 1-833-742-3125 (TTY: 711).
1-833-742-3125 (TTY 711
