Care Coordination Services

Thank you for choosing El Paso Health Medicare Advantage Dual (HMO D-SNP) for your health insurance needs. This page describes care coordination services that we offer for our members.

Case Management Program

Case Management Program helps you get the most from your Medicare and Medicaid benefits. A personal Case Manager works with you to manage doctor visits, medications, follow-ups, and more. They can assist with things like:
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  • Assists in coordinating services and the care provided to our members who have chronic diseases and/or conditions, in an effort to keep you as healthy as possible.
  • Helps with directing you through the health care system, and assists with referrals and authorizations to help meet our members’ needs.
  • Specialized management options will be offered to support those members with chronic diseases such as diabetes, congestive heart failure, and many others.
Your participation in our Case Management program is free and completely voluntary. You may decide not to participate in the program at any time while keeping your other plan benefits. Contact your Case Manager if you decide not to participate.

Health Assessments

The Health Assessment helps us, medical management staff, better understand your individual health concerns, goals, and barriers to staying well. This Health Assessment form in no way affects your eligibility or benefits with El Paso Health Medicare Advantage. Completing this voluntary assessment allows our case management and care coordination staff to better assist you in meeting your health care needs.

Please contact your Case Manager if you need the Health Assessment form. Your Case Manager can also help you complete the form.

For more information, you can call Member Services.
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1145 Westmoreland Drive
El Paso, TX 79925-5615

El Paso Health Medicare Advantage Dual (HMO D-SNP)
1-833-742-3125

El Paso Health Giveback (HMO)
El Paso Health Total (HMO)
‍1-833-742-2121

See Hours of Operation here.
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Last Updated: 10/01/2025
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P.O. Box 971100
El Paso, TX 79997-1100
You can also report fraud, waste and abuse directly to the Texas Office of Inspector General.
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