Forms

The following forms can help you get the coverage you need. Please click on the documents to view and download.

If you need assistance or have any questions, please contact Member Services.

Prior Authorizations

Prior Authorization List Prior Authorization Form


Medical Reimbursement

Use this form to request a medical reimbursement for something you have paid out-of-pocket but you believed should have been covered by El Paso Health Medicare Advantage.
Member Medical Claim Reimbursement Form

Appoint a Representative

An appointed representative is a relative, friend, advocate, doctor, or other person authorized to act on your behalf in obtaining a grievance, coverage determination, or appeal. If you would to appoint a representative, you and your appointed representative must complete this form and mail it to El Paso Health Medicare Advantage at:

El Paso Health Medicare Advantage
P.O. Box 971100
El Paso, TX 79997-1100
Appoint a Representative Form (CMS 1696) Appoint a Representative Form (CMS 1696) – Large Print Appoint a Representative Form (CMS 1696) – Versión en Español

Grievances and Appeals

Member Grievance and Appeal Request Form Member Grievance and Appeal Request Form – Versión en Español


Coverage Determination

Use this form to request coverage for a drug that is not on the formulary (a formulary exception), an exception to a quality limit, a lower copayment for a drug on the formulary or reimbursement for a covered drug that you purchased out-of-pocket.
Coverage Determination Request Form

Redetermination (Appeal)

You have the right to ask us for a redetermination (appeal) of our decision. Please use this form to request a redetermination (appeal).
Redetermination Request Form

Pharmacy Reimbursement & Affected Products

Use this form to request a pharmacy reimbursement for something you have paid out-of-pocket but you believed should have been covered by El Paso Health Medicare Advantage.
Prescription Drug Claim Form Prior Authorization Criteria for Part D Step Therapy Criteria for Part D
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