Health Hotlines

MEDICARE LINE
CALL 1-844-549-2826

For Members of
Para miembros de
FIRSTCALL Medical Advice Infoline is for all El Paso Health Members and their care-givers, provided at no-cost.
Your call will be answered by a nurse or pharmacist. The information is available in English or Spanish. Interpreter and TTY services are available.

Members have 24-hour, 7-days-a-week access to FIRSTCALL, an El Paso based bilingual medical advice infoline staffed by local nurses, pharmacists, and an on-call medical director.
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How does it work?

When you call FIRSTCALL Medical Advice Infoline, you will speak to a healthcare professional who will ask you basic questions, such as, “Why are you calling? What is your medical condition? What medications are you taking?” Depending on your answers, the healthcare professional will be able to assist you and provide you with the appropriate advice.

How can FIRSTCALL Medical Advice Infoline help me?

A nurse or pharmacist will answer specific questions about your medical condition. The healthcare professional will help you decide what kind of care is needed.

They may recommend that you do one or more of the following:
  • Stay at home
  • Go see your doctor the next day
  • Go to an after-hours/night clinic
  • Go to an emergency room
  • Call 911

Need more information about FirstCall?
Please contact our Member Services department.

MEDICARE LINE
CALL 1-877-379-7647

For Members of
Para miembros de
Behavioral Health Services
Sometimes you might need help with a personal or family problem. You can get behavioral health or substance abuse help when you need it. Behavioral Health Services are very private so you do not need the permission of your Primary Care Provider to get these services.

The crisis line is open 24 hours a day, 7 days a week. A qualified and trained person, fluent in both English and Spanish, will be there to help you. Interpreter services are available if you need them. If you have an emergency or you need help, please call our crisis line toll-free.

Avail Solutions is contracted for the behavioral health services hotline. Learn more at http://www.availsolutions.com.
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1145 Westmoreland Drive
El Paso, TX 79925-5615

El Paso Health Medicare Advantage Dual (HMO D-SNP)
1-833-742-3125

El Paso Health Giveback (HMO)
El Paso Health Total (HMO)
‍1-833-742-2121

See Hours of Operation here.
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Last Updated: 10/01/2025
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