El Paso Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. El Paso Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
El Paso Health provides aids and services at no cost to people with disabilities to communicate
effectively with us, such as:
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Qualified sign language interpreters
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Written information in other formats (large print, audio, accessible electronic formats, other formats)
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Language services to people whose primary language is not English, such as Qualified interpreters and Information written in other languages
If you need these services, contact our
Member Service Department, Monday through Friday 7 a.m. to 5 p.m.
If you believe that El Paso Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
El Paso Health Civil Rights Coordinator
Director of Compliance1145 Westmoreland, El Paso, TX 79925
FileGrievance@elpasohealth.com915-298-7198 Ext 1109
TTY 711
FAX 915-532-2877
You can file a grievance in person or by mail, fax, or e-mail. If you need help filing a grievance, El Paso Health Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complain Portal, available at
https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:
U.S. Department of Health and Human Services200 Independence Avenue, SW, Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019,
1-800-537-7697 (TDD)
Complaint forms are available at
http://www.hhs.gov/ocr/office/file/index.html.
