You may choose to provide us with personal information, as in e-mail with comment or question. We use the information to provide better service to you or to respond to your request. Sometimes we forward your e-mail to other employees in our network, who may be better able to help you.
We request that you not provide any protect health information to us through the comments link in this site. Protected health information includes information about you or your past, present, or future physical or mental health or condition, or health care.
This includes name, address, telephone or fax number, social security number, medical record number, health plan beneficiary, and account number. If you have a particular issue, we ask that you contact
Member Services. El Paso Health will not respond to e-mail that contains protected health information. You need to be aware of that security of such information that is transmitted via e-mail or through the Internet cannot be guaranteed.
Except for authorized law enforcement investigation. To process complaint and appeals according to the Texas Department of Insurance regulations, and when required by court order, we do not share our information with any other outside organizations.
