Give you information about the plan, its network of providers, and your covered services.
We must provide information in a way that works for you (in languages other than English, in Braille, in Large Print, or other alternative formats, etc). To get information from us in a way that works for you, please call Member Services.
Ensure that you get timely access to your covered services and drugs.
Protect the privacy of your personal health information.
Give you information about the plan, its network of providers, and your covered services.
Support your right to make decisions about your care.
You have the right:
To make complaints and to ask us to reconsider decisions we have made.
What can you do if you believe you are being treated unfairly or your rights are not being respected?
Call the Department of Health and Human Services’ Office for Civil Rights at 1-800-368-1019 or TTY 1-800-537-7697, or call your local Office for Civil Rights.
Your Responsibilities as a Member:
Get familiar with your covered services and requirements.
Tell us if you have any other health insurance or prescription drug coverage in addition to our plan.
Tell your doctor and other health care providers that you are enrolled in our plan.
Tell us if you move.
Call Member Services for help if you have questions or concerns.
